Your Privacy
Information collected by RHG
RHG logs all activity and maintains audit trails of usage of this site. We use this information in the detection and prevention of fraud or other malicious activities.In order to better understand how our customers use this web site, we collect and analyse aggregate information about our site users. This includes such things as what time of day people visit the site, what browser they use and what pages they visit. No personal or other information which may be used to identify you is included in this analysis.
Information privacy
At RHG we care about your privacy and your trust is important to us.Should you have any queries or concerns about your privacy please contact the RHG Privacy Officer, Locked Bag 100, Royal Exchange, NSW 1225 or phone 1300 658 489 or send an email to privacy_officer@rhgservicing.com.au
Security
A key component to providing your privacy is security. To ensure security, RHG uses a highly secure internet technology known as SSL (Secure Sockets Layer).
When requesting sensitive information from you, we use internet pages which are secured with SSL.
All SSL pages are protected by secure encryption technology. Encryption prevents 3rd parties from viewing information in transit between RHG and yourself.
Popular browsers such as Netscape Navigator and Microsoft Internet Explorer will alert you when information is being protected by SSL.
Netscape Navigator
Netscape Navigator uses a grey padlock on a yellow background to indicate when a page is protected by SSL.
Microsoft Internet Explorer
Internet Explorer use a yellow padlock to indicate when a page is protected by SSL.
Mozilla Firefox
Mozilla Firefox uses a grey padlock on a yellow background to indicate when a page is protected by SSL
Cookies
This site uses "cookies". A cookie is a small piece of information stored on your computer which is sent to the RHG web site each time you request a page. We use cookies to help us deliver a more functional and intelligent site to you.No username, password or personal information is ever stored in a cookie.
If your browser does not accept cookies, you will not be able to use RHG.com.au. To turn on cookies, use the following commands:
Netscape Navigator
Tools - Options - Privacy - Cookies - Accept cookies from sites Microsoft Internet Explorer
Tools - Internet Options - Privacy - Medium Privacy (or Low Privacy, or Accept All Cookies) RHG does not send "spam" unsolicited email. We will only contact you if you have authorised us to do so. We use these messages to provide you with information about our products and services. We may contact you to ask your opinion on our website features or processes.
PRIVACY POLICY STATEMENT
At RHG, information is the cornerstone of our ability to provide superior service and our most important asset is your trust. The Privacy Act 1988 regulates the way RHG uses personal information provided about you. Personal Information includes any information from which you can be reasonably identified. This statement explains your privacy rights and our rights and obligations in relation to your personal information. Should you have any queries with regards to this policy, you may contact RHG using our details provided in the Customer Service section below.
Collection
RHG collects personal information that is necessary for us to process your application, maintain your home loan, allow us to identify you and deliver the benefits of the home loan to you and keep you informed about other products, services and special offers that may be of interest to you. Parts of the information we have requested is required by the Financial Transaction Reports Act 1988. If all or part of the information requested in the Application Form is not provided then we may not be able to process your application.